At Zomato, our endeavor is to make the food ordering experience seamless and hassle-free. While we strive to consistently have your food delivered as quickly as possible, we understand that sometimes, you may want to plan your order in advance. Whether it’s for a special occasion, a group lunch at the office, or your daily caffeine fix, planning when your food arrives just got easier.
We’re excited to introduce Order Scheduling – a feature that gives you full control over when your food is delivered. You can now schedule deliveries from 2 hours to 2 days in advance. This feature is now available at 35,000+ restaurants across 30 cities – Delhi, Bengaluru, Mumbai, Pune, Raipur, Ahmedabad, and others.
So how does it work?
With Order Scheduling, you can plan your meals to arrive exactly when you need them. Here’s how:
- Schedule your order at your preferred time whether it’s a few hours or a few days later.
- If your preferred time slot is full, you will be prompted to choose an alternative time slot during checkout
- Your food will be freshly prepared and delivered with the same quality and care.
- Plans changed? No problem – you can cancel your order up to three hours before the scheduled delivery time.
Benefits for restaurant partners: incremental orders
This feature isn’t just a win for customers; it also opens up new opportunities for restaurants. Key benefits for restaurant partners include:
- Maximize capacity: Advance orders help restaurants fill gaps during slower periods, which could translate into a steady stream of additional orders.
- No extra training required: Scheduling seamlessly integrates with the restaurant’s current operations, meaning no new processes or tools need to be learned.
- Built-in safeguards: Ensuring a smooth experience for all
We’ve also implemented several checks and balances to make sure everything runs smoothly.
Curated selection of restaurant that have consistently adhered to kitchen preparation time, and have high availability
Proactive notifications for restaurants ahead of scheduled orders, ensuring they have ample time to prepare and deliver on time
Restaurants can control which items/categories are available for scheduled orders. This helps avoid any unpleasant surprises when certain dishes or ingredients run out
Hear from our customers on their experience:
- “The cake I ordered for my friend’s surprise party arrived right on time and was just perfect!”
- “Scheduling our team lunch was so easy – it saved us from the usual last-minute rush.”
- “Having my coffee break perfectly timed to my desk made my day!”
A big shout out to the team that made this possible: Aditya Singh, Akshat Goel, Amber Sharma, Archit Agarwal, Avinash Ruchandani, Avneek Kaur, Ayush Kumar, Bhavya Rustgi, Kashyap Panchani, Kaustubh Kumar Singh, Manuj Grover, Mayank Dhillon, Pratik Singh, Puli Karthik Reddy, Sadhna Nayak, Samarth Gupta, Sanjay Kumar, Sauduzzaman, Sudhanshu Tiwari, Sumegha Khilnani, Sumit Taneja, Sunny Kumar, Vivek Arora, Vikram Kumar, Yash Maheshwari, Yameni Dhankar.
